Eco Life International Pty Ltd 

Wholesale Sale policy: 

  • Customer must be qualified, established wholesale customer to purchase at wholesale prices. 
  • Customer must log into Ecosoulife website under the wholesale tab with a unique password provided to wholesaler after submitting an application to set up and account with Ecosoulife. 
  • Minimum orders for wholesalers are $350.00. 
  • Shipping cost will be added to invoice once your order is placed. 
  • Ecosoulife reserves the right to refuse any order for any reason. 
  • All returns must be approved and will be replaced with goods in equivalent value only. 
  • No refunds exchange only. 
  • Goods must be Prepaid before shipping unless credit terms been approved with Wholesaler. 

 

  • Cancellation - A request to cancel sales order must be submitted either by phone/e-mail no later than 24 hours after the order is placed. During this period, if an order has not yet been sent to the warehouse for processing yet then we can cancel the order. However, due to the high cost of fulfillment and restocking operations, if the order has already gone into the processing period but before shipping then ANY cancellation will incur a 3% cancellation fee of the total amount. 

 

  • Backorder/Out of stock items - Please note that due to our large selection of products and rapid overturn rate, it is not possible at times, for us to fulfill 100% of the order. The missing items are either out of stock or have backorder/discontinued status. We will ship out whatever we have in stock and will ONLY charge on the products that we will ship out. 

 

  • Special/Custom Order - Special or custom order requested by the customer will not be refundable or exchangeable Order with special order status will be relayed to the customer for approval prior to processing. 

 

  • Product Condition - All products are examined and sold NEW to our customers. We work closely with our suppliers and warehouses to get the latest and newest product to you. Please note that the package box may be sometimes distorted due to shipping conditions beyond our control. 

 

  • Order Processing - It takes about 2- 3 business days to process your order. 

 

Ecolife international 72 Batesford RD. Chadstone Victoria 3148 Australia • 1-800-837714 • 0395684222