How to Order

There are several convenient ways to purchase EcoSouLife products.

  • Find a retailer near you through our site
  • Order directly from our online store

 

Shipping Times

Typical US orders ship within 2-3 business days of processing.

The map below gives you an estimate of shipping time across the country

Estimated arrival dates don't apply to:

  • Deliveries to Alaska, Hawaii, PO boxes and rural areas
  • Deliveries made to U.S. territories or international addresses
  • Items that are out-of-stock at the time of ordering

 

Please Note:

  • Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

 

  • We do our best to maintain adequate inventory at our warehouse. In the event that an item on your order is out-of-stock, we will notify you seeking permission to process the remaining items on your order without the affected item. Your order will be on hold and will not ship until we hear back from you. The out of stock item will not be placed on backorder and will need to be reordered once the item is made available via our website.

 

Packages Do Not Ship from Our US Distribution Center on the Following Holidays:

  • New Year's Day
  • President's Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Day following Thanksgiving
  • Christmas Eve
  • Christmas

Orders exceeding 25 cases or more may be shipped via common carrier.

 

Shipping & Handling Information

We ship via FedEx Ground within the continental US. If you have a FedEx account number you would prefer we use please note it when checking out.

 

Order Tracking

You will receive a shipping Tracking number via email on the day your package ships, within 2-3 business days of your order.

 

International Orders

Please contact Customer service: 1800 837 714 or email us at info@ecolifeinternational.com.au

 

Returns & Exchanges

 

30-DAY MONEY-BACK GUARANTEE

We stand by our product and your satisfaction is important to us.  If for some reason you are not completely satisfied with your purchase through ecosoulife.com simply contact our customer service department and they will guide you in this process.  The product must not be used or has been purchased in the last 30 days.

 

For commercial customers, only full case quantities may be returned. We do not accept returns of pack or sleeve quantities.

 

A 25% restocking fee will be assessed on all returns. Additionally, the product must be received in resalable condition. The customer is responsible for return shipping fees to the originating warehouse. We do not refund shipping costs or credit card fees.

 

We will accept returns or exchanges for the following:

*  Order arrives damaged

*  Order is missing product or wrong product is received

 

Please allow 14-21 business days for your return to reach us and to be processed. EcoSouLife will not accept responsibility for products lost in transit or products that are damaged due to inadequate packaging for return shipment.

 

Customer Service:

Australia/International Returns:             United States Returns: 1800.837.714                                                      754.212.5456

info@ecosoulife.com                                                         salesusa@ecosoulife.com